Privacy Policy

Syatt (“we,” “us” or “Company”) respects your privacy and are committed to protecting it through our compliance with this policy.

This Privacy Policy describes how and why we might collect, store, use, and/or share ("process") your personal information when you use our services (“Services”) or enter a business relationship with us, such as when you:

  • Visit our website at syatt.io, or any other website of ours that links to this Privacy Policy
  • Contact us by email, phone call, videoconference, or engage with us in any other ways
  • Purchase our services

What is personal information?

The term “personal information” in the context of this Privacy Policy means any information relating to an identified or identifiable natural person (“data subject”), including employee personal information. An identifiable natural person is an individual who can be identified, directly or indirectly. This includes any personal information collected from our website visitors, potential clients, clients, partners, employees, contractors, or any other person contacting us or using our Services.

Questions or concerns? 

Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact our Data Protection Officer at support@syatt.io

Topics:

  • 1) Data we collect when you visit our website
  • 2) Data we collect when you contact us
  • 3) Data we collect when you purchase our Services
  • The legal bases we rely on to process your data
  • Your privacy rights
  • Personal information of minors
  • Merger and acquisition
  • How to contact us
  • How to contact the appropriate authority
  • Changes to our Privacy Policy

1. Data we collect when you visit our website

What data do we collect? (website)

When you visit our website, we need to automatically collect some information for the website’s functionality. Additionally, we collect some information in order to improve the services we offer to you and to 

  • Your Internet Protocol address (IP address)
  • Type of browser you use
  • Type of operating system you use
  • Type of device you use
  • Time and duration of your visit
  • Pages visited on our websites during your visit
  • External links you clicked on our websites
  • Forms you submit

How do we collect this data? (website)

We collect this data automatically through the use of cookies, visitor logs, and other tracking technologies used by our website. 

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

Why we collect this data and how we use cookies? (website)

We collect this data and use cookies for the website functionalities such as subscribing you to our newsletter and, if you agreed to it through our cookies banner, to collect analytics about how our website is utilized:

  • To make our Website and its content accessible to you
  • To respond to your requests for information or services
  • To keep you informed about updates or modifications to the Website, its content, or the services we provide
  • To carry out any other activity for which you have given your approval
  • To enroll you in our email newsletters or updates when you sign up

If we need to use this information for any other purposes than the ones previously described, we will ask for your consent and will use your information only on receiving your consent and then, only use it for the purpose(s) for which you granted us consent to use, unless otherwise required by law.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality Cookies: Syatt Media uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising Cookies: Syatt Media uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Syatt Media sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

Do we share this data? (website)

We do not transfer your personal information to any third party without seeking your consent first, except in limited circumstances as described below: 

  • Analytics: We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose. 
  • Obligations: We may be obligated to disclose your personal information 1)  to comply with applicable law, regulation, court order or other legal process; 2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Services violates any third-party rights.

How do we store this data and for how long? (website)

Data collected from website visitors (such as IP addresses, browser and device information, and interaction data) is stored in secure systems managed by us and our trusted service providers. This includes analytics platforms, website hosting infrastructure, and cloud storage providers that follow industry-standard security practices.

We retain website data only for as long as necessary to:

  • Ensure the security and proper functioning of our website
  • Analyze usage trends and improve website performance
  • Comply with legal obligations, if applicable

Typically, this data is kept for up to 12 months, unless a longer retention period is required for security, legal, or business continuity purposes. After this period, data is securely deleted or anonymized.

Opting-out of direct marketing communication

You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes at any time by writing to our our team at support@syatt.io

How do we secure this data? (website)

We take steps to help protect your personal information from accidental loss and from unauthorized access, use, modification, or disclosure. Your role in safeguarding this information is also important. If you have been provided with—or have chosen—a password to access specific areas of our Website, it is your responsibility to keep that password secure. We advise you not to share it with others.

Please note that data transmission over the internet is never completely secure. While we make every effort to safeguard your personal information, we cannot ensure or warrant its security during transmission to our Website. Sending personal information is done at your own risk. We are not liable for any bypassing of privacy settings or security protocols on the Website, and the Company disclaims responsibility for any loss or fraudulent activity resulting from such breaches.

Privacy policies of other websites

The Syatt Media website contains links to other websites that are not operated by us. Our Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on our website. Syatt Media has no control over and assumes no responsibility for the content, privacy policies or practices of any third party sites or services.

2. Data we collect when you contact us

What data do we collect? (when you contact us)

If you contact us by email, phone, videoconference, or in-person, we collect the information you provide voluntarily to us. We collect this information to be able to contact you back, answer your requests and questions, or provide service to you. We never share or sell the information you provide to us without your consent. The information you provide voluntarily to us might include: [describe practice here] 

  • Your name
  • Your email address
  • Your phone number
  • The content of the communication you exchange with us (request, question, comment)
  • Any other information you might voluntarily provide to us

How do we collect this data? (when you contact us)

We collect this data when you voluntarily provide it to us either by emailing us, calling us, contacting us through an online form, meeting with us virtually through a video call, meeting with us through an in-person meeting, meeting with us during an event.

Why do we collect this data? (when you contact us)

We collect personal data to communicate effectively with you and to provide the information, products, or services you request. This includes responding to inquiries, managing subscriptions to our newsletters or updates, and improving the quality and relevance of our communications.

Additionally, collecting this data helps us better understand the needs and interests of our prospects and customers, allowing us to enhance our services, personalize your experience, and maintain the security and integrity of our systems.

We only collect the minimum amount of information necessary for these purposes and always handle it in accordance with applicable privacy laws and regulations.

How do we store this data and for how long? (when you contact us)

We store contact information in secure, access-controlled environments using reputable cloud-based services that comply with industry-standard security practices. All personal data is protected using appropriate technical and organizational measures to prevent unauthorized access, disclosure, or misuse.

We retain contact information only for as long as necessary to fulfill the purpose for which it was collected, such as responding to inquiries or providing requested services. If you become a customer, we may retain your information for a longer period in accordance with legal, regulatory, or contractual obligations. Otherwise, contact details submitted through our website or communication channels are typically retained for no longer than 24 months unless further interaction occurs or continued consent is provided.

You may request deletion of your contact information at any time by contacting us directly.

3. Data we collect when you purchase our Services

What data do we collect? (using our Services)

When you engage our Services, we collect certain information to process your contract, provide the services you requested, and maintain our business relationship. This may include:

  • Your name
  • Company name (if applicable)
  • Email address
  • Phone number
  • Billing and payment details (such as credit card information or bank transfer details, processed securely through third-party payment processors)
  • Service and transaction history
  • Any additional information you provide to help us deliver the Services

We collect this information directly from you during the contract process, through our proposals, contracts, or billing communications.

How do we collect this data? (using our Services)

We collect this information directly from you when you:

  • Complete a discovery engagement or sign a contract
  • Provide details during onboarding or project kickoff
  • Communicate with us by email, phone, or through our project management or billing systems
  • Submit payment information through our secure payment processors

In some cases, we may also supplement this information from publicly available sources or third-party platforms you use to interact with us (for example, when connecting through a procurement portal or payment provider).

Why do we collect this data? (using our Services)

We collect this information to:

  • Provide and deliver the Services you purchase from us
  • Communicate with you about your account, project status, and support needs
  • Process payments and manage billing
  • Maintain accurate business and financial records
  • Comply with legal, tax, and regulatory requirements
  • Improve our Services and client experience

Collecting this data ensures we can fulfill our contractual obligations to you and manage our business responsibly and efficiently.

Do we share this data? (using our Services)

  • HubSpot
  • Google Workspace
  • Atlassian
  • Xero
  • Fireflies

How do we store this data and for how long? (using our Services)

We store client and transaction data in secure, access-controlled systems designed to protect against unauthorized access, alteration, disclosure, or destruction. This includes secure cloud-based platforms and internal tools used for client management, project delivery, and billing.

We retain this data only as long as necessary to:

  • Provide and support the Services you have purchased
  • Maintain accurate financial and business records (as required by applicable tax and business laws)
  • Resolve any disputes or enforce our agreements
  • Meet our legal and regulatory obligations

Typically, we retain client data for at least seven years after the end of our business relationship to comply with tax, accounting, and regulatory requirements, unless a longer retention period is required or permitted by law.

When data is no longer needed, we may securely delete or anonymize it.

How do we secure this data? (using our Services)

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We have taken commercially reasonable safeguards designed to keep your Personal Information protected and require our Service Providers and partners to have appropriate safeguards as well. To the fullest extent permitted by applicable law, we do not accept liability for unauthorized disclosure.

By using our Services or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Services. Your personal information may be accessible by our employees, contractors, business partners, and service providers who require access solely for the purposes described in this Privacy Policy.

The legal bases we rely on to process your data

Consent 

We may process your information if you have given us permission (consent) to use your personal information for a specific purpose. We will request your consent again to use your personal information for any different purpose from the one previously described. You have the right to withdraw your consent at any time. 

Performance of a contract

We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you. 

Legitimate interests

We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not override your rights and freedoms. For example, we may process your personal information to:

  • Maintain and improve our website and services, including troubleshooting, data analysis, and testing.

  • Protect the security and integrity of our systems, including detecting and preventing fraud, unauthorized access, and cyberattacks.

  • Understand how users interact with our website and services to help us improve user experience and develop new features.

  • Manage business operations, such as maintaining records, receiving payments, and communicating with clients and partners.

  • Market and promote our services to existing clients or contacts, where allowed by law and not requiring express consent.

  • Recruit and evaluate candidates for employment, ensuring we select qualified and suitable candidates for roles.

In all cases, we carefully balance our legitimate interests with your rights and interests to ensure fair and lawful processing.

Legal obligations

We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved. 

Vital interests

We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person. 

Your privacy rights

Syatt Media deeply values your privacy rights and we want to make sure you are fully informed of all of your data protection rights. We will reply to each request related to your privacy rights within a 30 days time frame. For some especially complex requests, we might ask for a time extension in order to fulfil your request thoroughly, when allowed by law.

If your request cannot be honoured or fully honoured, for example because it is in conflict with other legal obligations (such as financial mandatory data retention periods or privacy rights of other individuals), we will inform you of the reason we cannot fulfil your request. 

If you would like to exercise any of these rights, please contact Syatt Media’s Data Protection Officer at: support@syatt.io 

Every person we collect personal information about is entitled to the following:

The right to access (to know)

You have the right to contact Syatt Media to request a copy of your personal data or to know which information we have about you.

The right to rectification (to correct)

You have the right to contact Syatt Media to request that we correct any information you believe is inaccurate. You also have the right to request Syatt Media to complete the information you believe is incomplete.

The right to erasure (to delete)

You have the right to contact Syatt Media to request that we erase your personal data, under certain conditions.

The right to restrict processing 

You have the right to request that Syatt Media restrict the processing of your personal data, under certain conditions.

The right to object to processing 

You have the right to object to Syatt Media’s processing of your personal data, under certain conditions.

The right to data portability 

You have the right to request that Syatt Media transfers the data that we have collected to another company, or directly to you, under certain conditions.

Personal information of minors

We do not knowingly solicit data from or market to children under 18 years of age . By using our Services, or by engaging with us in any other way, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our services. If we learn that personal information from individuals less than 18 years of age has been collected, we will take reasonable measures to promptly delete such data from our records and any third party software where it might have been stored. If you become aware of any data we may have collected from children under age 18, please contact us at support@syatt.io

Merger and acquisition

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, purchase or sale of assets, or transition of service to another provider, your Personal Information may be sold or transferred as part of such a transaction (including in connection with any diligence by any potential transacting party conducted prior to and in connection with such transactions).

How to contact us

If you have any questions about Syatt Media’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

By email: support@syatt.io
By mail: 188 Locke St S, Unit 2, Hamilton, Ontario, L8P 4B3

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Syatt Media has not addressed your concern in a satisfactory manner, you may contact your local Data Protection Authority or Syatt Media’s local Data Protection Authority, which for Ontario, Canada is the Information and Privacy Commissioner of Ontario:

Website: https://www.ipc.on.ca/en/contact-us/frequently-asked-questions

Online form: https://www.ipc.on.ca/en/contact-us/frequently-asked-questions/public-contacts-form

Phone number: 1-416-326-3333

Changes to our Privacy Policy

Syatt Media keeps its Privacy Policy under regular review and places any updates on this web page. Please make sure to review our Privacy Policy regularly for the latest version.