Bambi Baby

Bambi Baby is a family-owned baby furniture and gear retailer with both a strong brick-and-mortar presence and a growing ecommerce business. Their legacy systems were getting in the way of offering a unified customer experience across online and in-store.

• Platform: Shopify Plus
• POS: Shopify
• Theme: Wyatt, our in-house Shopify theme built for speed and flexibility
• ERP: SellerCloud
• Integrations: Klaviyo, Smile

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Bambi Baby's previous setup made it hard to manage inventory, orders, and customer interactions across channels.

Online and in-store sales weren’t syncing properly, which created issues for both staff and shoppers.

The POS system didn’t play well with the rest of their stack, making things like returns, gift cards, and promo codes frustrating to manage.

Through a variety of UX exercises, marketing and merchandising guides, the Bambi Baby team identified the areas that existing Bambi customers appreciate and future customers won’t want to live without.

Learn more about Bambi Baby’s transformation in the full Shopify case study.

Shopify Case study

Syatt migrated Bambi Baby to Shopify Plus with Shopify POS, creating a truly unified system that supports both in-store and online sales. Our work included:

1. Integrated Shopify POS across their retail locations to centralize sales, inventory, and customer profiles.
2. Synchronized inventory between ecommerce and physical stores to avoid overselling and enable real-time stock visibility.
3. Streamlined returns and exchanges, allowing customers to buy online and return in-store—or vice versa—without hassle.
4. Shared gift card and promo code logic, so incentives worked seamlessly across both channels.
5. Connected POS to backend systems (ERP and WMS) for tighter operational flow and faster fulfillment.